Author Topic: Buttons not staying depressed in layout mode of beta 23  (Read 768 times)

justice

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Buttons not staying depressed in layout mode of beta 23
« on: August 23, 2015, 02:02:10 pm »
There is a bug in beta 23 that doesn't allow the down state to stay depressed while the button is still active. This results in a number or repeated button presses (typically a double press) and inconsistent selection behavior in certain instances. This bug has been corrected in beta 24 an on by allowing for deselecting "simultaneous pen and touch" in the settings of layout.

We have made simultaneous pen and touch a setting that can be toggled on and off in all future beta's to allow the choice of dual mode or standard mode.

NOTE* this means that the setting must be turned "on" in artist pad settings in order to activate that feature.


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AndyWear

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Hi Justice,
The buttons are pretty buggy to me or I'm not using it right.

Right now when I press certain buttons, it stays depressed when my finger is off it.
I want to be able to hold it down if I wanted to stay depressed.  It works sometimes, and sometimes it don't work.
I'm testing this mainly on Zbrush.

One of the most important key for me is the Alt key, its the main way to navigate and zoom and when I press alt, it stays stuck there and I can't get use to it.  Anyway to turn that off?

justice

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have you updated to beta 44? by stays on do you mean stays dark or on?

Thanks Andywear

AndyWear

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Yep I downloaded beta 44.

By staying on,
I meant that when my finger is on and holding the button, it releases while I'm still hold pressing it. 

AndyWear

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What I noticed...

If you select CTRL, ALT, SHIFT in the scroll down menu, they become click buttons.  You can't press hold on them.

When you click the boxes for CTRL, ALT, SHIFT in the click selection, they become hold buttons.  When you press on it, it stays held even when you let go of your finger.

What I want instead is to be able to control the hold by just holding down my finger, then releasing my finger to release the button just like you would on a keyboard.

charnj

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this would be a cool feature.

i just leave the ctrl, alt, shift toggled...i do find it a little frustrating when i forget to deselect the buttons when im in the zone desiging.

using on designated hot keys, not on a standard keyboard, is new to me.  but much better than having to deal with they onscreen keyboard taking more than a third of the screen.

MarioBaldi

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Hi Justice,

as we already discussed by email, I have the exact same problems as AndyWear described.
What we want, it's just to get the ctrl,alt,shift keys to behave like they would do in a physical keyboard.
Instead currently these keys are buggy, don't register properly and it is very difficult to work with them.

Also, I've noticed that basically ALL keys don't stay pressed if you click the pen on the screen.
Example: with a standard physical keyboard, the "space" key in zbrush must be pressed and hold to open a popup window. If the space key is then released, the popup disappears.
Now, with TabletPro instead, if I press and hold the space key in zbrush this popup window appears as expected, but as soon as I click a parameter in this window with my pen, the space key gets released even if I am still holding my finger on it, and the popup disappears.
I believe this is common to every key in TP.

Thanks for listening.
« Last Edit: December 13, 2015, 05:40:16 am by MarioBaldi »

justice

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Hi Mario,

Would you give something a try for me. I recently had another user point out something to me. If you search "pen settings" in the search bar (cortana) and switch the setting from left to right (or vise versa) this can have a really positive impact on the consistency of some of these issues.

For the alt key conundrum, we are actively working on that. I agree it isn't work as desired and we think it should be fixed as well. Thanks Mario, I love when people write in. Don't hesitate to put more out there, it is useful to us and appreciated!

Justice

MarioBaldi

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Hi Justice,
Thank you for your suggestion, but this isn't making the experience any better for me.
Right to Left doesn't solve the issue.
Now it even looks like it's impossible to press two or more modifier keys at the same time: sometimes they do, most of the time not.
And yet, every key gets released as soon as the pen touches the screen.

One question: are you trying your application with a surface pro 4, with the "Disable ctrl, alt, shift toggle" option checked? Because it sounds strange to me, that after all this feedback, you suggest a fix that doesn't work.
I want to like this app, but so far has been of no use to me, and its getting frustrating.
Apologies if this sounds too harsh: I understand it's still in beta.

Thank you,
M.

justice

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Hi Mario,

No worries on coming across strong, I would be frustrated in your position as well. I have an i7 Surface Book and test both with the screen attached and detached (detached mode is 99.9% similar to the Surface Pro 4) I also have toggle disabled. Currently my system is firing on all cylinders. We also have many Surface Pro 4 users who are experiencing the same things. That has very little to do with your personal situation except to say that I believe whatever is wrong can be figured out. If you don't mind can we switch to looking into this via email and then post our results here? I check the forum once for every 20 times I check my email. Justice(a)tabletpro.net

Emilio Le Roux

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Hi Mario,

Would you give something a try for me. I recently had another user point out something to me. If you search "pen settings" in the search bar (cortana) and switch the setting from left to right (or vise versa) this can have a really positive impact on the consistency of some of these issues.

Justice


Hi everyone!
I have some information to share on this matter.
(Actually I was breaking my head but now that I read your question things I made some tests and some things became clear)

I have 2 Surface Pros (1st version. Short story: one of them has a defective usb port and I ended up with two.)
One of them runs Windows 8.1, which I like a lot, the other one runs Windows 10.


ON THE SURFACE PRO/WINDOWS 10, with TABLETPRO 2.0.0.1,
 * Set to Right-Handed writing:

- When Artist Pad is on LEFT side if the screen, shift/ctrl/alt buttons don't work exactly as expected.
When hovering the pen over the screen, pressing SHIFT or any button makes cursor (the typical dot) to dissappear for a second, then an arrow cursor will show up. The first CLICK will be lost - for instance, if I select an item on a folder, then press SHIFT or CTRL and select another item, I would expect adding the new items to the selection. INstead, the selection gets cleared.

-When Artist Pad is on RIGHT, everything works fine. That is: the 'dot' is always on the screen, and when you press a button, it stays there and the 'SHIFT' or 'CTRL' tooltip shows up below. No selection is lost.

- This changes according to the Left/Right Handed selection, that is, if Windows is set to LEFT HANDED and the Artist Pad  is on the LEFT, it works fine.

ON SURFACE PRO/ WIN 8.1: Everything works right (although installed version there is TabletPro 2.0.0.0 (beta 49).




Emilio Le Roux

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A-ha...

The cause seems to be the 'improved' palm rejection introduced in Windows 10.

In Windows 8.1 palm rejection is simple: as far as you are hovering the pen over the screen, no touch is taken anywhere in the screen.

In Windows 10, if you set pen to RIGHT Handed, palm rejection ignores any touch made at the RIGHT of the tip of the pen (where your hand is suppossed to be) and the opposite happens when you set windows to LEFT Handed writing.

But you can still touch the screen with your finger on the opposite side! That means the user is able to click, drag and touch with his left hand even when the pen is over the screen and the right hand touches it.

So... I don't know what kind of black magic are (were?) you using to bypass Palm Rejection, but from what I can see, Windows 10 DOES ACCEPT touch and pen at the same time, as far as the touch is on the opposite side  of your writing hand! Things might even become easier now.


EDIT: Sorry I was over enthusiastic. It won't be easier - as Windows 10 accepts touch on the opposite side than my writing hand, it does read the touch over the Artist Pad region and it causes loss of focus under the tip of the pen, that is the problem and that is also why you can't hold down the buttons, because when the Pen takes focus, the touch on the left side is lost. It is out of Tabletpro's control.
This even makes the Artist Pad to accept multitouch! something that TabletPro doesn't allow - holding two buttons.

If I set windows to Left Handed, Artist pad works, but palm rejection doesn't work correctly, because my right hand is on the screen.

And so there comes one more reason I don't like Windows 10  on the Surfaces.




« Last Edit: January 28, 2016, 07:34:10 pm by Emilio Le Roux »